The operations support system (OSS) is a computer system that is primarily used by telecommunications service providers to improve network management. It is also used for service provisioning, which entails equipping the network to accept services and users, as well as customer service maintenance. A business support system (BSS) is also used for client-facing functions like billing, order administration, customer relationship management (CRM), and call center automation. In its most basic form, OSS/BSS, also known as B/OSS, entails OSS processing orders and then providing service assurance information to BSS.
By the end of 2028, the Asia Pacific and global OSS/BSS market is expected to be worth US$ 228.3 Mn.
Because of the increased emphasis on growth in the telecommunications industry, communication service providers have been delivering a variety of services such as internet, multimedia, mobile commerce, data, phone, and video. Convergent billing, also known as a convergent charge, gives the consumer a unified picture of all prepaid and postpaid services. The importance of OSS/BSS in the construction of a convergent billing system is critical. Convergent pricing is becoming increasingly important to operators. Furthermore, convergent billion systems offer a variety of advantages, including simplicity of deployment, enhanced client service, and centralized customer assistance. As a result, these factors are likely to propel the Asia Pacific and worldwide OSS/BSS markets throughout the forecast period.
Rising disposable income and falling portable device prices, as a result of the launch of tablets and low-cost phones, have resulted in a larger consumer base. Wireless subscriptions are predicted to rise as a result of technological advancements in emerging nations such as China and India, as well as increased urbanization. As a result, the telecommunications sector has seen considerable expansion in recent years, as well as expanded connections in the form of traditional phones and smartphones. To ensure the scalability of consumers and networks, service providers must build a provisioning system, which necessitates the availability of an effective OSS/BSS platform. As a result, these factors are projected to drive growth in the Asia Pacific and worldwide OSS/BSS markets shortly.